Request Tracker

  • Guest-Services-Request-Tracker

Guest Requests are Vital to Their Experience

Being able to exceed guest expectations is a key ingredient to successful venues. Supercharge your IMS with this module to increase staff efficiency and enhance performance. Track and Communicate requests in a separate window – away from the IMS Dispatch Queue – and never overlook a guest request again.

  • Confirmation and Dispatch Texts

    Let your guests know that their request was received, dispatched and completed via text message.

  • Reminders

    Request reminders can be sent via text and/or email to staff so that they have record when the request was performed.

  • Manage All Types of Requests

    • Transport Requests
    • Housekeeping Requests
    • Suite Requests
    • Taxi Requests
  • Execute Exceptional Customer Service

    Request Tracker allows you to track and communicate customer requests separately from other incidents. Centralizing these special requests allows your team to perform like superstars!

“We have found the ISS 24/7 Request Tracker to be a great compliment to the ISS 24/7 Incident Management System. We rely on the Request Tracker to help us manage our mobility assistance services. The Request Tracker gives us the ability to automatically send text messages to our guests keeping them informed about the status of their mobility assistance request (request received, assistance dispatched, etc.). The guests love getting the text updates and our staff can more efficiently manage their workload.”

Paul Turner, CFE CSSP
Paul Turner, CFE CSSPDirector of Event Operations & Security, AT&T Stadium Dallas Cowboys

The Cardinals currently use the ISS 24/7 system for both game day and daily operation. On game days, we utilize IMS, Request Tracker and the Texting systems to log, coordinate and execute incident response protocols across several departments. ISS 24/7 is the best way to centralize all of our event operations putting us in position to efficiently and effectively respond to the safety and guest service needs of our fans. I would absolutely recommend ISS 24/7 to any venue operator without hesitation.

Stanley Ruchalski
Stanley RuchalskiStadium Operations systems Coordinator, St. Louis Cardinals