Lost and Found
Lost Items are a Bummer
No one likes it when they lose something and the time it can take to report a lost item can feel like salt in a wound. Lost items take valuable staff time and training on your end. Our Lost and Found software is an easy, inexpensive way to enhance guest experience and build guest loyalty.
“What a great tool this has been to enhance our customer service and efficiently document and track lost and found items. In a busy airport environment like ours, the ISS 24/7 system easily handles our needs. The matching feature and the ability to mass update records has been quite the time saver. We are also about to utilize the web form so our visitors can go to our website to report their lost items. This Lost and Found system is everything we had been looking for and more. I’m sure once the secret gets out that such a product exists, many more airports and venues of all kinds will get on board. We are proud to be one of the first airports to have implemented it.”
Before the Lost and Found module, we were keeping track of items through a hand written system. Items would often be documented incorrectly or not at all. Miscommunication between staff members would result in an item being given to the wrong guest. The L&F module has eliminated all of these issues.
An incredible platform overall. We are active on almost every module that ISS 24/7 offers from IMS to Lost and Found and the system has become integral to our venues for not only events but our 24/7 operations as well. The level of customer service we receive is top notch.
Post game, a guest was frantic because she had lost her phone and had become separated from her children. Utilizing the Lost and Found system, we were able to easily reunite her to her phone and her kids.
Our dispatching, tracking, lost and found, and text messaging system have all streamlined to help us not only operate more efficiently and effectively, but also enhance the guest experience by attending to their needs much faster.