Customer Support & Training Are Essential

Easy-to-Use and Easy-to-Implement should not mean that you get to figure it out on your own! We want to make sure that you can make the most of your use of the software so that you can realize all the value that our solutions offer!

Training and support matter – a lot!

  • Training

    Strategic and planned training performed on a gradient allows for a successful implementation.  We also understand that as you use our solutions or just simply make a change within your organization, you may need or want additional training. We welcome you to schedule those sessions as often as you need.

  • Unlimited Support

    We don’t believe that you should be charged extra for your questions! So, included in all of our subscriptions is unlimited customer support and training. When you have a question, please feel free to ask. Really, we mean it.  Give us a call or send us an email.

  • 24/7 Support

    This is so important to us, we put it in our name. The ISS 24/7 software is used all over the globe – 24 hours a day, 7 days a week.  When something happens, we are available.  It’s just that simple.

  • Software Updates

    Technology and software evolve quickly. There’s no reason why you should be left in the dust because you just purchased last week. All your modules come with unlimited updates that are automatically pushed to your account so you never have to worry about being out-of-date again.

  • Online Resources

    As a web-based company, we understand that sometimes you want to access the information on your own. We have a plethora of online training and FAQ resources for you to easily access. View a video, read an article, or see a step-by-step screen shot of how to do what you want to do… when you want to do it.

  • Expert Community

    ISS 24/7 software is utilized in the world’s greatest facilities. Our clients are among the most highly respected professionals in their industries. These are the professionals that we work with when developing or updating our software. Our annual focus group brings these great minds together where we share best practices and begin development of the next piece of software that is needed and wanted in their industry.