We currently use IMS, CMMS, Text, Request Tracker, and Lost and Found. We started using the ISS 24/7 system in 2012 as a means to capture and analyze as much data as we could about the incidents that were taking place at our stadium on game day. In the past four years, we have made drastic improvements to our operation through our use of these modules.
In the past year alone, we began using the Request Tracker to help us not only separate items that are not really incidents but also to help us track what our guests are asking for and as a way to communicate back with them. The L&F program helps us get real-time data when a guest asks us if we found their loss item. It streamlines our tracking process and makes it easier to retrieve the guests’ item after the event has ended.
Every year, I learn more and more about the capabilities of the IMS system and how it can help our operation. I now have it set up to send out automatic reports when certain incidents take place, at the end of the game, and once the event is closed. This data has become invaluable to us and truly helps make our operation better.
We talked to other teams that were using the system, and it came highly recommended. We are glad that we chose ISS 24/7 over their competitor!
When I arrived at Bridgestone Arena we had the IMS module in place by ISS 24/7. I was happy to see the system in use by our Command Center aiding in the documentation of incidents and calls for our events. After attending the ISS 24/7 Focus Group meetings, I felt that we could be implementing the system further in our arena.
I learned that there were several more modules that would be beneficial to the Department of Public Safety here at Bridgestone Arena. I went ahead and added the Activity Log module for our daily Facility Officers to track their shift activities and also the Lost & Found module to better organize our lost & found clutter. I am extremely happy with the Activity Log, and the newly added Lost and Found module appears to be a big success both with guests and our Public Safety staff. We also have added the TrackPad module which will be implemented soon with our Incident Report Writing staff.
While not fully rolled out yet, we are very excited about this simplified incident report writing system to be used in the field. ISS 24/7 has provided us with the tools needed to document all incidents and activities on an event and daily basis. Having used several different incident tracking programs, I find ISS 24/7 to be one of the easiest and most user-friendly platforms out there.
ISS 24/7 is beneficial to our property as a whole! We have a multi-use facility that incorporates retail, hotel, residential and commercial buildings. ISS 24/7 has allowed us to communicate amongst the different departments involved in all daily activities, as well as special events because we have the capability to use mobile devices that track incidents, checklists, pre & post event details and more while using in real time.
ISS 24/7 keeps all staff members up to date at all times, which really makes a difference during critical events, whether it is security related to maintenance related items. The analytics & reports are also extremely critical in my operation, and ISS 24/7 has provided simple, user-friendly options on how to auto-receive these reports.
The product is customizable to every property and extremely user-friendly. ISS 24/7’s staff is incredibly helpful and have always made us feel like the #1 priority when it comes to needing assistance. Overall, 5 stars!!
With the opportunity to design and build our event operation from the beginning as we are constructing our stadium, at the same time, I know it was vital to have ISS 24/7 a part of our program. The modules offered by ISS 24/7 will be used by all departments to increase efficiency in our overall stadium operation.
By utilizing these modules we are able to maximize the guest experience and reduce our risk. We are able to track and document all incidents, tasks, work orders, lost and found, inspections and guard tours. ISS 24/7 enhances awareness, communication and documentation. The system works cross-departmentally, which helps strengthen the entire operation as a whole.
At the Air Canada Centre we use CMMS, IMS, Lost and Found and the Text Communication modules. Since implementing the CMMS module, our facility maintenance management has drastically improved. Before using CMMS, we were capturing and recording roughly 20% of all corrective building work. Now all work completed in our facility is captured thanks to the easy web and mobile request forms that anyone in our organization can use to submit requests.
Our trades completing the work have access to their specific work to ensure the status and notes associated with work are updated in a timely fashion. We are completely paperless when it comes to submitting, dispatching and closing work orders. CMMS also houses all of our assets and tracks preventative maintenance year round.
Being able to track and ensure our preventative maintenance gets done extends the life of our building assets, and it’s all captured in one centralized database. I would definitely recommend ISS 24/7 as a Computerized Maintenance Management Solution.
The ISS 24/7 Incident Tracking System has been immensely beneficial in improving the efficiency of our operation and the general documentation of incidents throughout our events. We have recently rolled out mobile TrackPads to some of our part-time staff and have seen great improvement in the document writing from our staff members.
The support staff from ISS 24/7 are always extremely helpful and willing to iron out any problems or concerns we are having while using the system. On top of being readily available to meet online for any questions we may have, Patty Flaherty, was recently on site to lead a training class with both our full-time and part-time Stadium Operations staff. She did a wonderful job of catering the class to the specific needs of each user, all while keeping the content interactive and open to discussion. Patty has been a fantastic resource for us as we continue to develop our usage of the ISS 24/7 system.
We look forward to continuing to work with ISS 24/7 to improve our game day operation here at the Oakland Coliseum and would highly recommend them to any company looking to improve the efficiency and performance of their facility operation!
We have found the ISS 24/7 Request Tracker to be a great compliment to the ISS 24/7 Incident Management System. We rely on the Request Tracker to help us manage our mobility assistance services. The Request Tracker gives us the ability to automatically send text messages to our guests keeping them informed about the status of their mobility assistance request (request received, assistance dispatched, etc.).
The guests love getting the text updates and our staff can more efficiently manage their workload.
Evaluators found the ISS 24/7 text message system presented quick and immediate results. This allowed Incident Command to respond and address issues within 5 to 10 seconds after receiving texts from spectators. Evaluators agreed that the ISS 24/7 text messaging system provided uncomplicated user friendly capabilities. This system is fully featured and provided intuitive user interface mechanisms throughout the software.
ISS 24/7 has revolutionized how the Giants track and respond to incidents in the ballpark. Innovation is an important organizational objective, as we are in Silicon Valley – the hub of world technology. The ISS 24/7 programming allows us to stay ahead of the curve as we utilize the ever growing technology to refine our operation systems to better serve our customers and enhance the ballpark experience. We appreciate the ISS 24/7 staff tireless efforts to work with its clients to listen to and execute programming modifications to improve and develop concepts relevant to our business.
The ISS 24/7 system performed flawlessly at last year’s Super Bowl game and provided an invaluable tool to allow us to address problems as they occurred and before they escalated into something worse. This easy and discreet way for fans to report conduct issues to stadium personnel is something we are committed to and we’re happy to expand its use to the Pro Bowl this year as well.
What a great tool this has been to enhance our customer service and efficiently document and track lost and found items. In a busy airport environment like ours, the ISS24/7 system easily handles our needs. The matching feature and the ability to mass update records has been quite the time saver. We are also about to utilize the web form so our visitors can go to our website to report their lost items. This Lost and Found system is everything we had been looking for and more. I’m sure once the secret gets out that such a product exists, many more airports and venues of all kinds will get on board. We are proud to be one of the first airports to have implemented it.
I’m not sure if I can say enough about ISS 24/7. We started looking for a texting system and found so much more. The AT&T Performing Arts Center uses IMS, CMMS and Lost & Found along with the text system. Then CheckPoint came along and has significantly changed the flow of information and record keeping for inspections. It also made the guard tour possible for us. The ability to place tags wherever we need and specify what to look for at each location is huge. The new platform is great as well. It gave us the flexibility to use each module in the arts even though it was built for stadiums. The staff of ISS 24/7 are awesome to work with because they care about the needs of your venue and respond quickly. I tell everyone I can about ISS 24/7.
We recently started using the Incident Management System (IMS), Lost and Found, and Text Communication modules. We have seen a positive impact from all of the systems but the IMS system has made the biggest difference. We have been able to track problem employees and forklift incidents have declined. In addition, we have gotten a few TrackPad apps, which have made it possible to better help our customers on the show floor and capture more data to help in planning for the future. We saw the system in action at a couple other venues around the country and realized some of our deficiencies. We knew doing this would help us in the advancement of our facility.
International Speedway Corporation partnered with ISS 24/7 last year and adopted their innovative text messaging system technology to help provide thrilling and safe Guest Experiences at our 13 facilities across the country. The ISS 24/7 system allows our guests to communicate immediately and directly with our on-site command centers for any emergency, informational or other assistance. We greatly appreciate ISS 24/7’s proactive responses to our system use questions and enhancement suggestions, allowing an even greater ability to respond to our Guests needs during an event. We look forward to a long term relationship with ISS 24/7.
At BBVA Compass Stadium we use the IMS for 24 hour security and during events in our command posts. We operate 2 event command posts and I can only be in one post at a time. The IMS allows me to monitor the radio/phone/text, etc. incidents that are coming in while being the decision maker on major issues. The IMS gives me the ability to monitor all behind the scenes activity during an event. Post event, I use it to generate reports to have should an issue arise in the future with a guest bringing litigation forward. The day of digging for a file in a box 6 months after an event is over! For day to day, we use IMS to hold subcontractors and departments accountable for incidents that are assigned to them…response time to calls, closing out incidents, if a work order is needed after the response to a call, etc., etc.
We are currently using the IMS, CMMS, and Lost and Found. IMS is being used to capture all Security, Medical, Facilities, and Quality Control Incidents. The CMMS is being used as an extension from the Facility’s IMS incidents, and also being used for maintenance scheduling and equipment inventory. The system allows much greater transparency between departments and allows us to configure more efficient workflows for all departments from venue management to client services.
They have a great recommendation among professional sports clubs, the customer service is through the roof, and they understand the industry quite well.
Once ISS 24/7 was identified as Criterion’s IMS, implementation was almost immediate, beginning first with hospitals in our Arizona market. Criterion now uses ISS 24/7 in over three dozen hospitals and medical centers. The results have exceeded Criterion’s expectations as ISS 24/7 provides our line healthcare security offices with a system that helps to protect patients, staff, visitors and Criterion’s officers.
Before ISS 24/7, we used paper based records and an excel spreadsheet. This was very limited and was not legally admissible in court. ISS 24/7 IMS has changed that and has made our company more professional in its operations. To have a simple and comprehensive system that all levels of our staff can use undoubtedly saves lives when dealing with crowd dynamics as we can respond to incidents in real time without any delays in communication.
The Tigers are utilizing the CMMS, IMS, and Lost & Found at this time. ISS 24/7 provides a way for us to track everything that goes on in the building, from work requests to major security incidents to a lost cell phone. The ISS 24/7 system has helped to streamline our operation. Everyone in our operation is able to easily view and communicate requests via the system. The ISS 24/7 system will help to get away from the piles and piles of paperwork. I would absolutely recommend ISS 24/7 to any organization to help streamline their operation and keep them organized.
We were already impressed with the ISS 24/7 Text Messaging System having used it effectively at the Stadium for the past 2 years. However, we were simply amazed at the capabilities and easy to use interface of ISS 24/7’s Incident Management System and Devices. These components are a game changer in how venues can manage their facility. We’ve seen what all the other providers have to offer and the ISS 24/7 IMS system and devices are so far ahead in their technology, they are in a class by themselves. This is technology and functionality we have all asked for, but didn’t expect to see for many years. We are proud to be among the first stadiums to use what many others will want to have once they are aware of the powerful integrated management system ISS 24/7 has developed.
ISS 24/7 has saved so much time for me personally. Gathering monthly totals, finding past events, correcting inaccurate entries, and more, are now so fast and easy. No more thumbing through pages and pages of logs. I can search for specific events within specific perimeters and have what I need within seconds.
ISS 24/7 is a highly innovative company which has taken SMS and turned it into a service that enables stadium ushers and security personnel to address incidents before they turn into problems. Billions of SMS are sent each month so consumers know and trust the format. Clearly, the major sporting venues have seen the value in enabling spectators to alert staff inconspicuously with no danger to the fans themselves.
The team at ISS 24/7 are so friendly and open to new ideas. They always take their users feedback to improve systems for everyone. They truly are a pleasure to work with. A company that can turn a problem into a ‘click, click BOOM’ solution is irreplaceable. Great work ISS 24/7
LSU has been with ISS 24/7 since 2011 and in that time we have expanded from 1 user to over 20. It is because of our success with the IMS module that we have been able to get our Police, Medical and Facility staff on board. I truly believe that ISS 24/7 has been integral, not only in enhancing our guest experience but also in improving communications with all of the entities that must work together to make our events a success.
Here at the Coliseum we use the Incident Management System along with the Text Communication system, we benefit by using both systems providing the best possible customer service, and the positive feedback from fans and guests along with combined teamwork from our employees is truly remarkable. I would recommend the ISS 24/7 system in a heartbeat to any venue big or small. We chose ISS 24/7 because we were looking for a way to stay in contact with guests for the best fan experience and also to track down and minimize facility issues.
Here at the Pepsi Center, we use the following modules: Activity Log, Task Manager and IMS for the Security Department. The Activity Log helps streamline the activities we do daily because not all things are considered an incident. Our employees love how simple the Activity Log is to use even for the non-computer-friendly agents we have. The Task Manager is great to make sure all tasks or jobs are getting done for the day and to be able to send a text or email to you for a reminder. At ISS 24/7’s conference, I learned that the task module is so full of capabilities and I’m excited to get it implemented for our Department.
These systems are very easy to use, and ISS 24/7’s Account Support Team are wonderful folks that LOVE to help you mainstream their system to work for your company!
ISS 24/7 is a great company and program for stadium operations. We currently use the Incident Management System, Text System, and the Maintenance System. These 3 modules have helped us in litigation issues, increased efficiency in stadium reports, and provided another avenue to communicate to our guests. They also have a great customer service team who is willing to help at any time. I would definitely recommend ISS 24/7 to venues who are looking to track all venue incidents and history. We continue to choose ISS 24/7 not only because of the great modules they provide but because of the service they provide their clients. They are willing to work with each request or problem a client has.
We are using ISS 24/7 text system for our Arena and Stadium. We have seen great use of this service during the NCAA Men’s College World Series where we see over 250,000 guests in our venue. This system allows the guest to text our Guest Services professionals to quickly handle guest concerns without having to leave the action of the event. We saw a huge spike in usage during Garth Brooks last May during our 5 sold out Garth Brooks shows.
We use Text, IMS, and Lost & Found. We continue to look at expanding to other modules. The system is great. The ISS 24/7 team is even better. They are always extremely helpful with questions and concerns that we may have and are always quick to respond.
ISS 24/7 is always responsive to the needs of our building on a daily and ongoing basis. We use IMS, texting and CMMS programs to track the many activities that happen in our building which creates a history and accountability for our staff. These programs have helped us eliminate many activities that previously fell through the cracks in paper filing. ISS 24/7 is always looking to improve technology and how they could make my job easier. Great partnership.
At the Air Canada Centre we use the IMS system to log all event and 24/7 incidents that occur within our facility. From unlocking doors, to medical incidents, to ejections/arrests, to housekeeping issues, so on and so forth it is all logged into IMS. This allows us to instantly assess building needs, trends and address issues in a timely fashion. It also allows us to ensure that issues are in fact being addressed. The system has exceeded our expectations and has allowed us to streamline our operations. I would ABSOLUTELY recommend ISS 24/7 to anyone looking for a program to manage the needs of a large facility.
Currently we are using the system for text communications (unruly fans – Heat home games only) and IMS beginning in August ’14. The IMS portion gives our base operation the ability to include precise information, link incidents together, notify certain groups via text or email, a more clear summary report and attachment capabilities. In the future we hope to document incidents such as whom warning cards are provided to, ‘Snag Resolutions’ and possible 24/7 mode to ensure work orders placed during an event are completed in a timely manner and not overlooked the day after the event.
University of Nebraska has been using text massaging for about 3-4 years and we have been using the IMS for the last year. The IMS has been very beneficial to get all of our different agencies and departments to be able to put a complete view of our events, what issues we are having, and what is working well. The ISS 24/7 team has always been helpful, friendly and eager to help solve problems.
We currently use ISS 24/7 in the Event Mode and 24/7 Mode and within the next 30 days we will add CheckPoint. The system has allowed us to capture all data in one location with tracking and reporting with ease. It got us away from paper and pen. The system has given us that total situational awareness during an event. We are excited about the new upgrades and would recommend ISS 24/7 to anyone looking to streamline their operations.
ISS 24/7 has transformed the way we service 80,000 fans on any given Sunday. Their robust Incident Management System provides one central location to track and report all gameday issues in real time. Through the use of the program, we have been able to shorten response times, more efficiently and effectively service our fans and see trends that previously went unnoticed.
We use the incident management system during our baseball games. All of our dispatched, recording of incidents and text messaging from fans is accomplished with ISS 24/7. This comprehensive system enhances our game day operations and provides a record of how each incident was handled. This system provides up to date analytics which enables us to better manage our personnel and develop a strategy to create an optimal fan experience.
I have been using the Texting Communications system for many years, however ISS 24/7 recently attended our Stadium Operations meetings that we hosted in Phoenix. They showed me their latest innovation tools for the Incident Management System by use of their TrackPad. I was blown away by their design and ease of use of this technology. It was an easy decision for me to purchase this product to make our operation more efficient for our staff that will no doubt benefit our fans!
The Cardinals currently use the ISS 24/7 system for both game day and daily operation. On game days, we utilize IMS, Request Tracker and the Texting systems to log, coordinate and execute incident response protocols across several departments. ISS 24/7 is the best way to centralize all of our event operations putting us in position to efficiently and effectively respond to the safety and guest service needs of our fans. I would absolutely recommend ISS 24/7 to any venue operator without hesitation.
ISS 24/7 is used at our facility during each event that’s held at the Georgia Dome. The benefits of having this system allows accurate and real time capture of all incidents and notes associated with an event. It provides great record keeping and it’s used as documentation in the court of law. I would recommend ISS 24/7 to any facility that is responsible for the safety and enjoyment of clients and employees. It’s a really great record keeping system that’s user friendly.
We are using the system for IMS, text messaging, and lost and found. The benefits are plenty! Having all of this streamlined through one system is great. I can come in my office in the morning, log in and see everything going on with staff and the event. It has improved our operation by making us more efficient with tasks, procedures, and processes. I would highly recommend ISS 24/7.
We are using the IMS and the text message modules of the ISS system. The system has worked so well for our events, that we are now using the IMS system 24/7 to maintain a central place where all our incidents are kept. This has greatly sped up the response time to any incident inquiries. Plus the text message system has improved our customer marketing and safety during events. Would highly recommend the ISS system to anyone.
People often ask me about my job. I immediately explain that it is not rocket science. It’s simply an environment that requires a constant focus on strategy and efficiency. ISS 24/7, particularly the IMS, CMMS, Text, and Lost & Found modules, have vastly improved the proficiency of the Washington Nationals. We do not have the luxury of undoing mistakes or salvaging missed deadlines – ISS 24/7 helps us streamline our operation to continually achieve best practices.
ISS 24/7 has been a great asset to us. They are a very nimble company that can quickly respond to the needs of the customer. ISS 24/7 is always looking for new and innovative ways to make their products better.
ISS 24/7 has been great at providing solutions for increasing the efficiency of daily and event day operations at Ford Field. Ford Field currently uses IMS, Lost & Found, Text Communication and is excited to use the Communicator app this upcoming season. The ISS 24/7 Account Support team provides the first-class service. They are quick to answer any questions and assist with training new staff. They also are always open to suggestions to help improve the system. I highly recommend ISS 24/7.
I’ve been in the sports industry for 15 years, and I’ve seen and used a lot of software tools that were created for the purpose of tracking incidents, communicating with fans via text, etc. While some of those other products have some nice features, ISS 24/7 is the only company that brings all of those features together in a seamless, easy to use product that helps us stay ahead of the game.
The modules are easy to learn, use and can efficiently be taught to others. ISS 24/7 understands the industry and does a great job of communicating regularly with its clients to find out their needs so they can understand the challenges that exist day-to-day. They are always proactively testing ways to integrate new modules that make our jobs easier and makes our stadium operate more efficiently.
I would highly recommend ISS 24/7 to any of my colleagues searching for a new way to take their operation to the next level. The folks at ISS 24/7 are as good as it gets.
I am the project manager for the Metropolitan Protective Services Inc. National Harbor contract and we use the ISS 24/7 Activity Log, Lost and Found, Incident Management System (IMS), and Task Manager. I have a background in law enforcement, and the ISS 24/7 system has proven to be one of the most advanced systems that I have used for incident management and daily activity logs.
The ability to separate special events from regular daily events, generate reports on just about anything, and track incidents to small specific areas are a great feature. Being able to generate specific reports and analyze special events allows me to prepare my officers better and improve operations for the next event.
The report generated from the IMS allows me to prepare better training and areas that need increased patrolling. All the features on ISS 24/7 have helped to increase the efficiency of our operation here. This is a great system.