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Incident Management and CMMS Software
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What Our Clients Are Saying About Us
ISS 24/7 has revolutionized how the Giants track and respond to incidents in the ballpark. Innovation is an important organizational objective, as we are in Silicon Valley – the hub of world technology. The ISS 24/7 programming allows us to stay ahead of the curve as we utilize the ever growing technology to refine our operation systems to better serve our customers and enhance the ballpark experience. We appreciate the ISS 24/7 staff tireless efforts to work with its clients to listen to and execute programming modifications to improve and develop concepts relevant to our business.
The Tigers are utilizing the CMMS, IMS, and Lost & Found at this time. ISS 24/7 provides a way for us to track everything that goes on in the building, from work requests to major security incidents to a lost cell phone. The ISS 24/7 system has helped to streamline our operation. Everyone in our operation is able to easily view and communicate requests via the system. The ISS 24/7 system will help to get away from the piles and piles of paperwork. I would absolutely recommend ISS 24/7 to any organization to help streamline their operation and keep them organized.
I’m not sure if I can say enough about ISS 24/7. We started looking for a texting system and found so much more. The AT&T Performing Arts Center uses IMS, CMMS and Lost & Found along with the text system. Then CheckPoint came along and has significantly changed the flow of information and record keeping for inspections. It also made the guard tour possible for us. The ability to place tags wherever we need and specify what to look for at each location is huge. The new platform is great as well. It gave us the flexibility to use each module in the arts even though it was built for stadiums. The staff of ISS 24/7 are awesome to work with because they care about the needs of your venue and respond quickly. I tell everyone I can about ISS 24/7.
At BBVA Compass Stadium we use the IMS for 24 hour security and during events in our command posts. We operate 2 event command posts and I can only be in one post at a time. The IMS allows me to monitor the radio/phone/text, etc. incidents that are coming in while being the decision maker on major issues. The IMS gives me the ability to monitor all behind the scenes activity during an event. Post event, I use it to generate reports to have should an issue arise in the future with a guest bringing litigation forward. The day of digging for a file in a box 6 months after an event is over! For day to day, we use IMS to hold subcontractors and departments accountable for incidents that are assigned to them…response time to calls, closing out incidents, if a work order is needed after the response to a call, etc., etc.