INCIDENT MANAGEMENT SYSTEM

  • Incident-Management-System
  • Mobile Incident Reporting with TrackPad
  • Incident-Management-Mobile-App

IMS Power

The most user-friendly Incident Management System on the market allows for easy implementation and adoption by all staff – even part-time or seasonal employees.  All incidents are reported into a central repository – in real time – from multiple people in multiple locations – so nothing gets missed and nothing gets lost!  Ever.

  • Instant Communication

    Immediate details and status of an incident via text, email or ISS 24/7 Communicators.

  • Multiple Users in Multiple Locations

    When a user makes or updates an entry, it immediately appears on all screens for those that have permission to see them.

  • Department Segmentation

    Permissions allow people to see what they need to see. Segmenting information keeps people organized.

  • Color Coded Dispatch Queue

    Incidents are color coded by status so that nothing gets overlooked.

Eliminate Pen & Paper

We know what happens with all of those notes – it takes way too much time to get the information off the page and into a computer or worse, it just gets missed. Let’s not ignore how easy it is to retrieve when you need it next year!

ALL the information about an incident connects directly to that incident – even if there are multiple people working on it. ALL pictures, videos, witness statements, signatures, and/or any related document about that incident stays with that incident. Oh, and did we mention that it’s accessible when you need it with just a click of a button… even next year!

  • Digital Paper Trail

    All communication, incident details and related documents strengthen liability defense.

  • Linking Incidents

    When incidents come in separately but are connected, with a click of a button they can be linked to preserve your record.

  • Lock Incidents

    Lock incidents to prevent further edits from that point forward.

  • Custom Fields

    Easily create custom fields for incidents to record information that is unique to your facility.

Automation

In this day and age, your Incident Management software should work for you instead of you working for the software.  Ever purchase a software program because it sounded great but then couldn’t implement it?  We have a collection of those and have worked tirelessly to insure our customers have the exact opposite experience.  When you use the ISS 24/7  Incident Management system, your software does the work you want it to. When you want it to.

  • Alerts & Notifications for Incident Types

    Schedule an alert to 1 or more people when a specific incident, trend, or location is reported.

  • Develop Protocols

    Set up protocols to display by incident type so that your operators know exactly what to do

  • Resource Allocation

    View the number and details of incidents assigned to each to determine who may be quickest to respond.

  • Task Manager

    Send automatic notification by text/email/device to individuals and remind them when tasks are due.

  • Associated Person Database

    Store and easily access information including photos of persons involved in other incidents.

Reporting & Analytics

What you don’t know impacts operation efficiency and guest experience.  Getting the information just shouldn’t be an all day job!   Because our software is so easy to use, your staff actually uses it. Now you can have valuable information that you can use.  Our one-click reports and comprehensive statistics give you all the data that you need to increase your operational efficiency.  It arms you with a complete historical database to protect against future liability as well – now that’s powerful!

  • 1-Click Reporting

    Report filters allow you to pull any and all information from the system. Customize it the way you need!

Easy to Use

Technology is great if it gets used. Technology challenged staff pose a challenge and barrier for that to happen. We have developed our software to be easy to use and easy to implement.  As the most user-friendly system on the market, our system requires minimal training and is easily adopted by all of your staff, including part-time or seasonal employees.

  • Easy Input

    In seconds a new incident can be created.

  • Easy to Learn

    Our training team trains your staff and supports them.

  • Easy to Maintain

    Our software is web-based and so you won’t need your IT department to do the update.

  • Easy to Grow

    All of the ISS 24/7 systems integrate with one another. All of our training /support staff know all of our products. You will never be passed off to someone else that specializes on that other component.