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Incident Management and CMMS Software
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What Our Clients Are Saying About Us
ISS 24/7 is always responsive to the needs of our building on a daily and ongoing basis. We use IMS, texting and CMMS programs to track the many activities that happen in our building which creates a history and accountability for our staff. These programs have helped us eliminate many activities that previously fell through the cracks in paper filing. ISS 24/7 is always looking to improve technology and how they could make my job easier. Great partnership.
LSU has been with ISS 24/7 since 2011 and in that time we have expanded from 1 user to over 20. It is because of our success with the IMS module that we have been able to get our Police, Medical and Facility staff on board. I truly believe that ISS 24/7 has been integral, not only in enhancing our guest experience but also in improving communications with all of the entities that must work together to make our events a success.”
I’m not sure if I can say enough about ISS 24/7. We started looking for a texting system and found so much more. The AT&T Performing Arts Center uses IMS, CMMS and Lost & Found along with the text system. Then CheckPoint came along and has significantly changed the flow of information and record keeping for inspections. It also made the guard tour possible for us. The ability to place tags wherever we need and specify what to look for at each location is huge. The new platform is great as well. It gave us the flexibility to use each module in the arts even though it was built for stadiums. The staff of ISS 24/7 are awesome to work with because they care about the needs of your venue and respond quickly. I tell everyone I can about ISS 24/7.
At BBVA Compass Stadium we use the IMS for 24 hour security and during events in our command posts. We operate 2 event command posts and I can only be in one post at a time. The IMS allows me to monitor the radio/phone/text, etc. incidents that are coming in while being the decision maker on major issues. The IMS gives me the ability to monitor all behind the scenes activity during an event. Post event, I use it to generate reports to have should an issue arise in the future with a guest bringing litigation forward. The day of digging for a file in a box 6 months after an event is over! For day to day, we use IMS to hold subcontractors and departments accountable for incidents that are assigned to them…response time to calls, closing out incidents, if a work order is needed after the response to a call, etc., etc.